Indiery Refund and Cancellation Rules

Before partner acceptance

A customer may cancel any time before pickup without a cancellation charge. Any eligible cancellation refund and previously used Coins are credited to the customer as Indiery Coins.

A payment authorization that was not captured may disappear according to the bank or payment provider processing time.

After acceptance or arrival

Customer cancellation is free before pickup and during the first 5 minutes after pickup.

If the partner cancels, is unavailable, or materially fails to perform, Indiery may reassign or cancel the order without a customer cancellation charge.

Incorrect addresses, unavailable contacts, unsafe goods, failed access, excessive waiting, or a requested return trip may result in additional charges shown or explained before they are applied where reasonably possible.

After pickup

More than 5 minutes after pickup and before delivery, a customer cancellation charge equal to 10% of the order total applies. Cancellation is unavailable after delivery.

A return, re-delivery, storage, disposal, or authority handover may incur reasonable charges where caused by incorrect instructions, an unavailable recipient, prohibited goods, or another user-controlled issue.

Refund method and timing

Approved customer cancellation refunds under this policy are credited to Indiery Coins after any applicable cancellation charge is deducted. They are not added to the cash wallet or returned to the original UPI, card, or bank account.

The Indiery Coins balance is updated when the cancellation is successfully processed. Network or server availability may affect how quickly the updated balance appears in the app.

Previously used eligible Coins are restored separately. Indiery Coins are in-app credits for eligible Indiery orders and cannot be withdrawn or converted to cash, except where applicable law requires otherwise.

Claims and support

Customers should report missing, damaged, or incorrect delivery issues within 48 hours where practical. A delay does not remove a mandatory legal right.

Indiery may review booking details, goods declarations, OTPs, photos, timestamps, location history, support records, and payment references before deciding an adjustment.

For a cancellation, refund, duplicate payment, or delivery dispute, contact support@indiery.com with the order number and relevant payment reference. Never send a UPI PIN, CVV, password, or full card number.